FAQ's
Where do you source your leather from?
The Branded Nation sources its leather from Italy using leathers that are a bi-product of the food industry. The leathers are manufactured from suppliers from which a rigorous ethical product code is adhered to.
Where do you source your scarves from?
The Branded Nation sources its luxurious scarves from Italy who are renowned for producing the finest fabrics.
Where are your products manufactured?
The Branded Nation takes pride and diligence in delivering luxurious, well crafted pieces to be loved for years to come. All our products are manufactured in Europe using the best leathers, hardware and fine fabrics.
How can I pay for my order?
The Branded Nation accepts the following payment methods:
Visa, Mastercard, Amex, PayPal
All payments are finalised through PayPal after submitting your order. A PayPal account is not necessary in order to purchase.
I’ve just paid for my order what happens next?
You will receive an order confirmation email which includes your tax invoice, followed by an email detailing that your order has shipped. Lastly, just after your order has dispatched you will receive an email from Australia Post with tracking information.
Please note, orders placed before 1pm AEST (Mon-Fri, excluding public holidays) will be shipped the same day. Orders placed after 1pm AEST or on weekends will ship the following business day.
My leather is a bit dirty; can I clean it?
Our recommendation is to refrain from cleaning your leather. If your bag does require to be cleaned or moisturised to help maintain its appearance, select a reputable mild cleaner/moisturiser. Ensure to follow the manufacturers directions. Alternatively, you can take your leather goods to a leather specialist for cleaning.
How should I store my scarf?
Your new scarf should be stored neatly folded in our "The Branded Nation" acid free tissue paper and in its gift box to ensure the scarf is protected from outer elements.
How should I store my handbag?
The Branded Nation handbags are recommended to be stored with their paper stuffing inside the compartments of the bag. This will ensure the bag maintains its shape. Do not store your handbag in direct sunlight. Place your bag inside our dust cover and back into its gift box to provide protection from outer elements.
Will the foil embossed logo wear away?
Our foil logo is hot stamped onto our bags for maximum adhesion onto the leather. As long as you wear the logo facing outwards with minimal abrasion our foil embossed logo will last. To keep your foil logo in premium condition avoid contact with any alcohol products including hand sanitiser.
Using a leather conditioner on our bags will also help with the longevity of the foil embossed logo.